Refund Policy

Transparent Adjustments

MSR Crest Capital strives to maintain absolute transparency in loan disbursements and collection cycles. This Refund Policy outlines how we handle double deductions, excess collections, and other financial adjustments.

1. Non-Refundability of Processing Fees

All loan processing fees, documentation charges, and credit scoring assessment charges are upfront costs required to verify credit status. Once a loan application is processed and disbursed, these service fees are non-refundable.

2. Double Payments & Excess Collections

If a customer makes a duplicate repayment due to digital payment errors or cash ledger mismatches:

• The excess amount will first be identified and matched against your outstanding loan principal balance.
• With your approval, the extra payment can be adjusted to advance-settle your next scheduled daily, weekly, or monthly collection.
• If a direct refund is requested, MSR Crest Capital will return the excess cash or initiate a bank transfer to the borrower's registered bank account.

3. Early Foreclosure Adjustments

In case of early loan foreclosure or pre-closures by borrowers, the final interest will be re-calculated in accordance with the days of utilization. Any excess interest collected in advance will be adjusted and refunded during the final settlement audit at our Chinnakollapatty office.

4. Processing Timeline

Approved refunds for credit balances or duplicate repayments are processed within 7 to 10 working days from the date of submission of the transaction receipt and verification by our credit manager.

5. Contact Details

For any queries related to collections, ledger discrepancies, or refunds, please reach out to us directly with your loan passbook or collection receipts at: msrcrestcapital@gmail.com or call our Salem support line at +91 91500 79094.

Last Updated: July 22, 2026